Refund policy
Return & Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
To start a return, please contact us at:
returns@tinyroomtreats.com
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at contactus@tinyroomtreats.com with your order details and photos if possible. We’ll resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Personalised or custom-made products
- Personal care items (where applicable)
If you’re unsure whether your item is eligible, feel free to contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The quickest way to get a different item is to:
- Return your original item
- Place a new order once your return is approved
🇪🇺 EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still meet the return conditions:
- Unused
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note: your bank or card provider may take additional time to process the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at: returns@tinyroomtreats.com